What Shipping Methods Are Available?
We never charge customers shipping fees. For this reason, we only do standard shipping. In some cases expedited shipping can be arranged for an additional fee. If you would like to do this then email us and someone can provide you with your options.
What Payment Methods Are Accepted?
We accept most payment methods including Shop Pay, Google Pay and Apple Pay. We do not accept digital currency such as Bitcoin on Venmo. We also do not accept e-transfers. All your payment options will be presented to you at check out.
Please keep in mind that you will always be billed in US currency.
We do offer a conversion program which converts automatically to your Country's currency when you visit our site, however these conversions are not guaranteed and we suggest that you check the live conversion rates prior to placing an order.
What Countries Do You Ship To?
Currently we ship to the following Countries: United States, Canada, United Kingdom, Australia, and New Zealand.
Not all products are shipped to each of these Countries. It's very important that you scroll down on the product page (underneath the pictures) and click on the product description page to see if your flag is listed. If your flag is listed then we do ship that item to your country.
How do I place an Order?
Simply add the product to your cart and then go to check out. You can create an account for an easier checkout experience next time or you skip this step. If you have any problems placing an order, please email us at firstname.lastname@example.org.
How Long Will It Take To Get My Package?
Shipping times vary depend on what Country you live in.
Shipping/Delivery times are estimates provided to us from the shipping companies that ship the items and Drestiny has no control over the accuracy of these estimates. We have found that in the majority of cases, items are delivered within the estimated timeframes.
Here Are The Estimated Shipping/Delivery Times:
USA: 10-26 Days
CAD: 16-26 Days
UK: 5-26 Days
AU: 13-26 Days
NZ: 13-26 Days
Please keep in mind that in addition to the shipping time, there is a 7 day processing window.
*We do not guarantee shipping times, since they are done through 3rd party shipping companies and we do NOT provide refunds for late shipments.
If the estimated delivery times have lapsed please reach out to us at email@example.com so that we can launch an investigation to assist you with tracking your order.
Can I Return a Product and Get a Refund?
Yes - The first thing you need to do is email us at firstname.lastname@example.org within 7 days, and let us know you want to return the product. If the product you purchased had(s) a 'Free Return' sticker on it, then we will email you a return label for you to print and return to us. If the item does not qualify for Free Return, then you would be required to pay the cost of returning the item to us. Once the item has been scanned into our warehouse, we will then issue you a refund. For full details visit our refund/return policy link on the footer of our site. *Please be aware that in very rare circumstances the 'Free Return' sticker is placed on a product in error. The decision made by our return/refund department is FINAL and overrides the free return sticker.
How do I return an item?
First step is to contact us at email@example.com s or through our Contact Us page. (Within 7 days) One of our agents will be happy to walk you through the process.
Do I have to pay anything to return my items?
In some cases yes. If you live in New Zealand there are no 'Free Return' options or if the item you purchased does NOT have a 'Free Return' sticker on it, then you would be responsible for paying for the shipping costs back to us before we could issue a refund. *Please be aware that in very rare circumstances the 'Free Return' sticker is placed on a product in error. The decision made by our return/refund department is FINAL and overrides the free return sticker.
When I Checkout Why Does It Say You Don't Ship To My Country?
Not all of our products ship out to all five Countries.
Scroll down on the product page and click on the product description tab to see if your Country's flag is listed. If so, then we ship to your Country.
If your flag is not listed, we do not ship that item to your Country. We apologize and we do this in an attempt to keep shipping charges FREE forever!
What Are The Terms & Conditions That I Am Required To Agree To When I Check Out?
You can go here to review the terms and conditions you are agreeing to: https://www.drestiny.net/pages/agreement
These terms are legally binding and state that you have reviewed shipping times and that you have measured according to the size chart before placing an order.
We ship to multiple Countries and it's extremely important that you do not order based on your habits and instead you MUST measure prior to ordering.
If you file a chargeback with your bank it's important you know that the bank will side in our favor due to the fact that you agreed to these terms and conditions prior to placing your order and that there could be legal ramifications for any fraud related events.
Is Buying On-Line Safe?
It is totally safe to buy online with Drestiny.net. Our agents do NOT have access to your credit card numbers or payment information and we use SSL. What is SSL? An SSL (secure sockets layer) is an encryption method that all online retailers who deal with credit or debit card details must have. An SSL encryption stops hackers from accessing your personal or financial information, ensuring your details are secure and safe.
My package is marked as delivered but I did not receive my order. What should I do?
Once the item has been shipped, we place responsibility of that package with the shipping company. If the item is marked as 'delivered' you will need to contact your local post office or the shipping company that delivered your package, to find out what has happened. As per our Refund policy, we do not refund orders marked as delivered under any circumstance. If you do not know what shipping company you need to contact, please reach out to us at firstname.lastname@example.org