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How do you suggest I wash and care for my clothing items?
Due to the fact that every single item could possibly have different washing and caring instructions we insist that you refer to the tags on the articles of clothing when you receive them. We accept not liability for articles that are damaged due to improper wash or care. Also please keep in mind that if an item has been washed, that automatically deems it ineligible for returns.
What Countries do you ship to?
I have a question regarding discount codes.
You can only take advantage of one discount per order. Example: If you get a 10% discount for spending over $75.00 then this automatically disqualifies you from being able to take advantage of any other discount offers. (We run this discount from time to time but it is not currently something we offer).We recommend either splitting up orders to take full advantage or decide which discount you'd prefer to take advantage of.
Will the color of my product match what I see on the website or my display screen?
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's or cell phone's display of any color will be accurate.
How soon will I receive my order?
We try VERY hard to get your product to you within 1-6 weeks from the time the ordered has been processed. It can take up to 7 days to process a sales request. Sometime you will be delightfully surprised and receive your items early and sometimes you will be disappointed as it will come later. Please be patient with us! We understand that you want your product sooner than later, so if you have not received your product by the 7 week mark, please fill out the contact us form on the website (please make sure you select the 'Shipping Department') and then label the message "Package Not Received" and we will launch an immediate investigation into the matter. Also keep in mind that ALL products have the shipping timeframe listed on them. This time doesn't include the processing time. Again thank you for your patience!
How do I determine shipping costs on my order?
There are no shipping costs for standard shipping to the four Countries we currently serve. It is advised that you read the shipping policy each visit as shipping charges and rates are subject to change at any time without notice. We will try to notify you by email if you are signed up for our newsletter when our shipping rates change. If we offer expedited shipping, those fees will be the sole responsibility of the customer. Also, there are occasions when we offer free items if customer's are willing to pay the shipping and handling costs, so obviously shipping costs are not free in these limited situations.
Am I able to return and item and request a refund?
Yes, however there are several conditions you must meet in order to be eligible for a refund. All of the details about refund request are in our refund policy located HERE and you must read this prior to requesting a refund however we can give you the quick version here. You must request a refund in the first 15 days after you've received delivery of an item. The item must be damaged, defective or significantly different than the product information in order to apply for a refund. If the item is none of these things and you just wish to return the item this is also possible, however the item must be in perfect condition and in it's original packaging with the tags still on and not used whatsoever.
Who pays the return shipping fees if a refund request is approved?
The best way to receive the FULL answer to this question, again we suggest visiting the refund policy located HERE. For purposes of the FAQ we will do our best to give you the condensed answer here. If you live in New Zealand and need to return an item then you are always going to bare responsibility for paying the return shipping fees. If you live in the other Countries we sell to then it's possible that we may offer a 'Free Return'. There are several factors that come into play here: A. The product you are returning is eligible for a free return and this can only be determined by contacting our refund department. B. You have a local warehouse that we can ship the item to instead of shipping back to the original supplier. If you do have a local warehouse nearby we will cover the cost of Free local returns. Again it's best for you to review the whole policy however, when you start the refund request process, we will proactively look for your shipping options and have them prepared for you when we make contact with you.
Can I ship to an address that is different than my billing address?
Yes you can.
I have a shipping question that hasn't been answered here! I need help!
If you have a shipping question that hasn't been answered here then we would suggest you visit our 'Shipping Policy' page. You can find that here. If you still haven't gotten your question answered then maybe it's something we need to add here in our FAQs so please feel free to contact us but using the contact form and sending your suggestions to and questions to our refund department or by reaching out to our customer service team VIA live chat.
How do I know ordering online is safe?
Drestiny will never send you an email or call you to ask you to provide personal information or offer gift cards in return for information. Should you ever receive such an email or call, please forward the information either through our live chat customer service agents or by using our contact form and selecting the legal department and make sure you send the message off with the subject line labelled as "FRAUD" so that we can follow up and make sure we prioritize the email accordingly.
Why isn't my browser working with your site?
Ordering from our site requires the use of an SSL-compliant browser. We recommend using Microsoft Internet Explorer 10 or later, Firefox 53.0.3 or later, Safari 10.1.1 or later or Google Chrome 58 or later. If you are using earlier versions than the browsers listed here, we cannot guarantee that all of our site features will work correctly. Also, your browser preferences must be set to accept cookies.
I have a complaint about one of your customer service reps or your service in general but I want to give you the opportunity to resolve my issues. What should I do?
First of all thank you for the opportunity to do so because we certainly can't address any issues if we don't know they are there! If you're having service issues of any kind please know it's our goal to reach 100% customer satisfaction which can be reviewed here and it's important that we are told when we can do better because that is how we will grow as a company.
For any complaint or grievance we ask that you please fill out our contact us form and then select the complaint department. If for some insane reason beyond our executive staff member's imaginations, you did not get the customer service you were expecting and DESERVE, then please follow the same process but send the message off to our executive department with the subject line labelled as 'GRIEVANCE' and they will do everything in their power to make sure you're issue is resolved!
I have a question that has not been covered by the FAQ section. What should I do?
There is no such thing as a stupid question and it's totally possible that lots of other people are wondering the same thing and we may need to add your question to our FAQ section. Please reach out to us by email @ email@example.com, through a live customer service rep, or by filling out the contact us page on the footer of our homepage. Please address it to the support department and then label the subject line as FAQ so that we can address your concern immediately.